{"id":6204,"date":"2025-03-09T01:29:23","date_gmt":"2025-03-09T01:29:23","guid":{"rendered":"https:\/\/vikingip.com\/?page_id=6204"},"modified":"2025-06-14T17:08:02","modified_gmt":"2025-06-14T17:08:02","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/vikingip.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6204\" class=\"elementor elementor-6204\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cee8c9a elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"cee8c9a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a57eda8\" data-id=\"a57eda8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c2576c elementor-widget elementor-widget-heading\" data-id=\"0c2576c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Home \/ Refund Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6782719 elementor-widget elementor-widget-heading\" data-id=\"6782719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f442b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f442b9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6752945\" data-id=\"6752945\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5fb319 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d5fb319\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bc596b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bc596b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f6d25a\" data-id=\"7f6d25a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ee3193 elementor-widget elementor-widget-text-editor\" data-id=\"1ee3193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"218\" data-end=\"234\"><span style=\"color: #5b43e6;\"><strong data-start=\"218\" data-end=\"234\">1. Overview<\/strong><\/span><\/p><p class=\"\" data-start=\"236\" data-end=\"617\">This Refund Policy governs the process and conditions under which refunds are granted for IPTV services provided by Flixonova Media Inc. (&quot;Flixonova,&quot; &quot;we,&quot; &quot;us,&quot; or &quot;our&quot;). Our goal is to ensure a transparent refund process and ensure customer satisfaction while maintaining fair business practices.<\/p><p class=\"\" data-start=\"619\" data-end=\"662\"><span style=\"color: #5b43e6;\"><strong data-start=\"619\" data-end=\"662\">2. Refundable period<\/strong><\/span><\/p><p class=\"\" data-start=\"664\" data-end=\"903\"><strong data-start=\"664\" data-end=\"701\">7-day refund policy:<\/strong> Customers who subscribe to our IPTV services have the right to request a full refund within seven (7) calendar days of the original purchase date.<\/p><p class=\"\" data-start=\"905\" data-end=\"947\"><span style=\"color: #5b43e6;\"><strong data-start=\"905\" data-end=\"947\">3. Conditions for a refund<\/strong><\/span><\/p><ul data-start=\"949\" data-end=\"1610\"><li class=\"\" data-start=\"949\" data-end=\"1209\"><p class=\"\" data-start=\"951\" data-end=\"1209\"><strong data-start=\"951\" data-end=\"977\">Refund request:<\/strong> To request a refund, the customer must contact our support team within the seven-day period. The request must include the customer&#039;s name, account information, and the reason for the refund.<\/p><\/li><li class=\"\" data-start=\"1210\" data-end=\"1334\"><p class=\"\" data-start=\"1212\" data-end=\"1334\"><strong data-start=\"1212\" data-end=\"1234\">Non-transferable:<\/strong> The refund policy applies only to the original subscriber and is non-transferable.<\/p><\/li><li class=\"\" data-start=\"1335\" data-end=\"1454\"><p class=\"\" data-start=\"1337\" data-end=\"1454\"><strong data-start=\"1337\" data-end=\"1357\">Payment method:<\/strong> Refunds will be issued to the original payment method used at the time of purchase.<\/p><\/li><li class=\"\" data-start=\"1455\" data-end=\"1610\"><p class=\"\" data-start=\"1457\" data-end=\"1610\"><strong data-start=\"1457\" data-end=\"1478\">Processing time:<\/strong> After the refund request is approved, it may take up to 5-10 business days for the amount to appear in the customer&#039;s account.<\/p><\/li><\/ul><p class=\"\" data-start=\"1612\" data-end=\"1650\"><span style=\"color: #5b43e6;\"><strong data-start=\"1612\" data-end=\"1650\">4. Exclusion of refunds<\/strong><\/span><\/p><ul data-start=\"1652\" data-end=\"2226\"><li class=\"\" data-start=\"1652\" data-end=\"1820\"><p class=\"\" data-start=\"1654\" data-end=\"1820\"><strong data-start=\"1654\" data-end=\"1673\">Extensions:<\/strong> The seven-day refund policy does not apply to subscription renewals. Refunds are only available for the initial subscription purchase.<\/p><\/li><li class=\"\" data-start=\"1821\" data-end=\"1960\"><p class=\"\" data-start=\"1823\" data-end=\"1960\"><strong data-start=\"1823\" data-end=\"1854\">Partial refunds:<\/strong> No pro rata refunds will be given for any unused period after the seven days have expired.<\/p><\/li><li class=\"\" data-start=\"1961\" data-end=\"2226\"><p class=\"\" data-start=\"1963\" data-end=\"2226\"><strong data-start=\"1963\" data-end=\"1987\">Technical problems:<\/strong> If the refund request is due to technical issues, we ask our customers to contact support first. We will do our best to resolve any technical issues within our control.<\/p><\/li><\/ul><p class=\"\" data-start=\"2228\" data-end=\"2257\"><span style=\"color: #5b43e6;\"><strong data-start=\"2228\" data-end=\"2257\">5. Termination of the service<\/strong><\/span><\/p><p class=\"\" data-start=\"2259\" data-end=\"2486\">Customers who wish to cancel their service after the seven-day period must follow the cancellation process outlined in our Terms of Service. No refunds will be issued after the refund period.<\/p><p class=\"\" data-start=\"2488\" data-end=\"2515\"><span style=\"color: #5b43e6;\"><strong data-start=\"2488\" data-end=\"2515\">6. Contact information<\/strong><\/span><\/p><p class=\"\" data-start=\"2517\" data-end=\"2644\">For refund requests or questions about this refund policy, please contact our customer service at:<\/p><p class=\"\" data-start=\"2646\" data-end=\"2688\">\ud83d\udce7 <strong data-start=\"2649\" data-end=\"2660\">E-mail:<\/strong> <span style=\"color: #5b43e6;\"><a style=\"color: #5b43e6;\" rel=\"noopener\" data-start=\"2661\" data-end=\"2688\">flixonova@gmail.com<\/a><\/span><\/p><p class=\"\" data-start=\"2690\" data-end=\"2722\"><span style=\"color: #5b43e6;\"><strong data-start=\"2690\" data-end=\"2722\">7. Amendments to the Directive<\/strong><\/span><\/p><p class=\"\" data-start=\"2724\" data-end=\"2960\">Flixonova Media Inc. reserves the right to modify or amend this refund policy at any time. Changes will be effective immediately upon posting on our website or notification to our users.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab4b889 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab4b889\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1bbde0b\" data-id=\"1bbde0b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7238558 elementor-widget elementor-widget-heading\" data-id=\"7238558\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact via WhatsApp or email <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46f5085 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"46f5085\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you have any further questions? We&#039;re here for you around the clock.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9d08628 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d08628\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3da9dbe\" data-id=\"3da9dbe\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88eee85 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"88eee85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"mailto:flixonova@gmail.com\" tabindex=\"-1\"><img decoding=\"async\" width=\"65\" height=\"65\" src=\"https:\/\/vikingip.com\/wp-content\/uploads\/2025\/02\/logos_google-gmail-1.png\" class=\"attachment-full size-full wp-image-2495\" alt=\"Kontakta oss p\u00e5 Monster IPTV \u2013 Gmail\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"mailto:flixonova@gmail.com\">Email Support<\/a><\/h3><p class=\"elementor-image-box-description\">flixonova@gmail.com\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b81c2a1\" data-id=\"b81c2a1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1011da4 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"1011da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/wa.me\/212771405727\" tabindex=\"-1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" width=\"65\" height=\"65\" src=\"https:\/\/vikingip.com\/wp-content\/uploads\/2025\/02\/ri_whatsapp-fill-1.png\" class=\"attachment-full size-full wp-image-2497\" alt=\"Kontakta oss p\u00e5 Monster IPTV \u2013 WhatsApp\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/wa.me\/212771405727\" target=\"_blank\" rel=\"noopener\">WhatsApp number<\/a><\/h3><p class=\"elementor-image-box-description\">+212 771-405727<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-a8664a0\" data-id=\"a8664a0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f3bbf2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"2f3bbf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/t.me\/Flixonova\" tabindex=\"-1\"><img decoding=\"async\" width=\"65\" height=\"65\" src=\"https:\/\/vikingip.com\/wp-content\/uploads\/2025\/02\/logos_telegram-1.png\" class=\"attachment-full size-full wp-image-2496\" alt=\"Kontakta oss p\u00e5 Monster IPTV \u2013 Telegram\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/t.me\/Flixonova\">Telegram Address<\/a><\/h3><p class=\"elementor-image-box-description\">@Flixonova<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-4cb85df e-flex e-con-boxed e-con e-parent\" data-id=\"4cb85df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a60cebd elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a60cebd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Startseite \/ R\u00fcckerstattungsrichtlinie R\u00fcckerstattungsrichtlinie 1. \u00dcberblick Diese R\u00fcckerstattungsrichtlinie regelt den Ablauf und die Bedingungen, unter denen R\u00fcckerstattungen f\u00fcr die IPTV-Dienste [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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